October 11, 2013

Resume ideas...

My friend Diane pulled this together for me... I would love feedback on what you think of the style, content, function vs. traditional. Any and all feedback I welcome it.

Lisa Ann Schraffa
(617) 620-5239
28 Maple Park #2, Newton, MA 02459


Professional Profile
Twenty years of extensive experience providing retail sales, marketing and sales strategy, development and support of high level consulting engagements and new technology tools. Skilled in successfully identifying, nurturing and building relationships with customers as well as decision makers within large, complex organizations. Ability to conceptualize, understand and break down complicated business processes into manageable steps. Resourceful and creative contributor to achieving corporate goals.

  • Business
  • Fashion & Retail
  • Personal

    • Sales
    • Marketing
    • New business development
    • Sales support
    • Client relationships
    • E-business
    • Strategy
    • Consulting
    • Entrepreneurial

  • Styling
  • Brand knowledge
  • Creative thinking
  • Customer Service Skills
  • Up selling
  • Marketing & promotions
  • Deadline oriented
  • Great sense of style
  • Stockroom procedures
  • Attention to detail
  • Sociable personality
  • Team player
  • Self-motivated
  • Creative
  • Responsible
  • Dedicated
  • High levels of integrity
  • Loyalty
  • Socially responsible
  • Goal oriented

  • Professional Accomplishments

    Eileen Fisher
    My goal-oriented sales and customer service efforts contributed to an increase in 2012 store revenue by 3.5%, from LY/2011. Company as a whole experienced increased revenue 6% above previous year.
    Skilled in combining quality product and excellent customer service to ensure exceptional customer satisfaction and brand loyalty. Gifted in the social arts and skilled at creating deeper connection with clients beyond the product sale.
    Assist in the management of the daily operations in a fast-paced retail environment. Proven ability to coordinate and control daily activities, manage event projects and effectively wardrobe and sell a merchandise mix of sale and current product.
    Valued member of E.F. social responsibility and grant program committees.

    netNumina Solutions
    Created and implemented a growth marketing strategy for the prospect and customer base for the Northeast, with a focus on financial services vertical market. With expertise and ingenuity kept 1999 marketing expenses lower than budget.
    Member of a management team that achieved growth in revenue from $1.2M to $2.4M/1998, $3.8M/1999, and $14M/2000 (marketing budget per year = 15% or less of total revenue).

    Coordinated and provided up-to-the-minute, competitive cost and price analysis in support of direct sales staff.
    Analyzed and communicated to headquarters customer specific requirements to insure the delivery of quality and customer satisfaction.

    Open Environment Corporation
    Met New England teams’ revenue target for second, third & fourth quarters 1995. Attained 1995 goal of $1M gross revenue.
    Developed a marketing strategy to identify and successfully penetrate large, key accounts. 
    Conceptualized a major marketing event for senior IT executives within Fortune 500 companies; negotiated with VAR/Consulting firm to co-sponsor the event, managed project to successful completion.
    Organizational Dynamics Inc.
    Consistently held record for highest number of contacts in prospecting within Inside Sales group and recognized as a top performer.
    Refined and practiced lead qualifying techniques to be able to quickly identify the key decision maker within a complex organization.

    Work History

    2001 - Present
    Sales Associate, Eileen Fisher, Inc. Chestnut Hill, MA

    1998 - 2001
    Marketing Program Specialist, netNumina Solutions, Cambridge, MA
    Marketed and sold high-end consulting services for e-business/web projects, web enabled custom applications and client/server applications for migration to the web.

    1996 - 1998
    Senior Customer Service Representative, M/A-Com, Lowell, MA
    Performed full range of customer service activities for regions by providing support to field sales offices and managed client relationships for a $60M manufacturing organization.

    1995 - 1996
    Inside Sales Representative, Open Environment Corporation, Boston, MA
    Sold leading edge technology tool (multi-platform middleware) and consulting services to Fortune 500 companies utilizing the team selling approach for a start- up company (Spin-off of Cambridge Technology Group).

    1990 - 1994
    New Business Development Representative, Organizational Dynamics Inc. (ODI), Burlington, MA
    Successfully sold "Executive Briefing" seminar on change management to senior executives within Fortune 500 companies.

    Professional Training & Education

    • Landmark Education-The Landmark Forum
    • Te International-Taos, New Mexico- The Morgan Method-Sales on the Line 
    • Huthwaite, Inc. - SPIN Selling (Consultative Selling training program)
    • Leadership Training, Inc. -The Dale Carnegie Course
    • ODI Training -Total Quality Awareness, Quality Action Teams, TheVoice of the Customer & Managing Process Improvement
    • Boston College, Chestnut Hill, MA-College of Advancing Studies-Evening/Saturday Program     


    References are available upon request.

    No comments:

    Blog Archive

    Twitter Updates

      follow me on Twitter